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Enterprise I.T. Outsourcing
Outsourcing ICT infrastructure and managed services have
shown considerable growth for the past few years. The benefits
are proven by the increasing number of industry leading companies
who move to outsourced services.
ePLDT provides a complete suite of outsourcing services for
businesses seeking better ways to maintain and grow its ICT
operations. Adapting a holistic approach towards outsourcing,
ePLDT’s outsourcing practice revolves around the maintenance
of ICT infrastructure as well as the application of tried
and tested methodologies based on years of running mission
critical application of multiple businesses. With a variety
of solutions catering to SME and Enterprise markets, ePLDT
provides its clients with options that tailor fit their requirements
and maximize the cost and operational benefits of outsourcing.
ePLDT prides itself with its highly competent skilled workforce
that leverages exposure to diverse project implementations
as well as rigorous ICT trainings and certifications. Outsource
clients tap these skillets to come up with new ways on how
to run the business. This relieves organizations of the burden
of maintaining and investing in in-house IT competencies while
accelerating efforts in go-to-market strategies. Companies
can now focus on their core capabilities and improve its own
operational efficiency by entrusting its operation to a complete
and highly capable provider.
Remote Hands Services
For simple management tasks that require physical intervention,
ePLDT’s Remote Hands Services make it possible for on-demand
skilled support within the data center. From a simple press
of a button, to a server reboot, to input of customer supplied
commands, our engineers can assist in the maintenance and
management of co-located equipment.
Facilities Management
Management of the VITRO™ facilities is handled by personnel
highly capable and experienced in data center operations.
These capabilities include power management and monitoring,
data center best practices and implementation of effective
security standards. The breadth of experience ranges from
single server deployments to complex migrations. With proven
methodologies and management practices, ePLDT is indeed capable
in providing worry-free data center services.
VITRO™ Operations and Maintenance
VITRO™ customers have at their disposal various operations
and maintenance services, which include backup services for
multiple server installations, batch processing for legacy
systems, patch management for operating systems, and network
monitoring using third party tools. VITRO™ further specializes
in change management; with its solid experience in full outsourcing
projects. VITRO™ is known for having the best project and program
management practice in the industry.
Application and Database Management
Organizations can extend their existing IT manpower by tapping
into VITRO™’s skilled personnel. Ideal for companies
that run complex applications and comprehensive database systems,
ePLDT assists in developing an efficient and streamlined management
strategy. From application and database, tasks can be created
for simple day-to-day needs to batch runs to database archiving.
Helpdesk Services
Many IT services begin with the helpdesk. As one of the keys
to proper IT management, ePLDT provides a solid facility that
can address all areas of corporate helpdesk requirements.
It also provides call routing, incident tracking and technical
support through various mediums of communication. ePLDT’s
existing IP-based infrastructure allows helpdesk engineers
to quickly and efficiently handle helpdesk incidents. This
infrastructure runs as a separate system or can be integrated
into a customer database to provide seamless customer coordination
and transition.
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